1. Let us know how it's going
Each session is personalized by your trainer. If you are receiving anything less than a great experience, please let us know by contacting our founder directly at blake@grindhausgym.com. We'd love the opportunity to make it right.
2. Are there contracts?
Nope. We only require a 3 month minimum commitment for our athlete program.
3. How to schedule
Please schedule each session on the PushPress Members app.
4. How to use flexible scheduling
You may mix and match sessions however you see fit. If you are added to a waitlist, you may see if you got into the session due to a dropout an hour before start time. You can book any session up until 1 hour before the start time. You may cancel a session at any time but must cancel at least 8 hours in advance to keep the session credit.
5. How to sign in
For our safety procedures and to keep an accurate headcount, please check into your session on the PushPress Members app when you arrive.
6. How to pause a plan
Members must submit written requests for membership holds 7 days in advance. To place a plan on hold, simply text your request to 661-535-0956. You may also text us to request the link. Heading on vacation, schedule getting busy, or not feeling well? Members can use up to 2 weeks of holds every 6 months. Used up all your pause time? No worries — we'd be happy to provide you a training plan for while you are away. Just communicate with your coach and we'll take care of you.
Your membership will renew each month unless a hold or cancel form is submitted. This includes promotional memberships.
7. How to cancel a plan
To cancel your plan, simply text 661-535-0956 and we will schedule an Exit Call. An Exit Call is required to cancel so we make sure your account is handled promptly and correctly. We must have 30 days notice of cancellation.
6 month members can still cancel a plan during their program by paying the discounted difference back. For example, if they received a $30 discount each month for signing up for 6 months and want to cancel after 3 months, it would be a $90 cancellation fee.
Month-to-month members will automatically bill monthly, but can cancel at any time with no penalties following the completion of the online form. Billing will continue until the membership officially terminates 30 days after the cancellation form is submitted, and clients are encouraged to attend sessions in that time.
8. How to make up a session
We get it, life happens. If you miss a session you may make it up anytime within that billing cycle. For example, you're on a 3x per week plan and know you're traveling for work next week — you have the flexibility to come to an extra session this week or the one after to get them all in.
9. Automatic biweekly billing
All memberships are billed automatically in 14 day billing cycles beginning at signup. Session credits are distributed on each member's unique billing date. You will not be able to schedule sessions for the next 14 day billing cycle until billing has taken place. If the app says you are out of sessions it is likely because you haven't hit your next billing yet. Unused sessions do not roll over — it is your responsibility to consistently use them.
